We accept returns within 30 calendar days from the date you receive your order. You do not need to claim a product defect or quality issue to start a return. Every product we sell is eligible for return under this window.
Return Conditions
To complete a return, the item should be unused, in its original condition, and returned with its original packaging. If those conditions are not met, contact us before sending the item back so we can review the situation. We reserve the right to decline a return if the item shows signs of use or damage caused by the customer.
How to Start a Return
Email info@curologylifes.com with your order number and the reason for your return. We will respond within 2 business days with return instructions and a prepaid return label. If you do not receive a response within 2 business days, please call us at +1 703-405-4919 during business hours.
Return Shipping and Fees
Return shipping is free. We do not charge a restocking fee. A prepaid return label will be provided at no cost to you. If you choose to use your own shipping method, please note that we cannot reimburse shipping costs that exceed the cost of our standard prepaid label.
Return Address
Curologylifes
1562 Kingstream Cir, Herndon, VA 20170, United States
Refund Timing and Method
After your return arrives and is inspected, we process the refund within 1–2 business days. The refund is issued to the original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account. The original shipping cost is not refunded unless the return is due to our error.
Risk of Loss During Return Transit
If you use our prepaid return label, the carrier’s tracking serves as proof of return. If the return package is lost in transit while using our label, we will process your refund once the carrier confirms the loss. If you use your own shipping method, the return is your responsibility until it reaches our facility.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@curologylifes.com or call +1 703-405-4919. Orders that have already been handed to the carrier cannot be canceled, but they may be returned under this policy.
Contact
Curologylifes
Email: info@curologylifes.com
Phone: +1 703-405-4919
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time